Terms & Conditions

All users of our website agree that their access to and use of it are subject to the terms and conditions set forth in this legal notice and to all applicable laws, and that any such access or use is undertaken at the user's own risk. These terms and conditions may be changed at any time without prior notice to you and you are strongly advised to check the current terms and conditions each time you order from us.

About These Terms:

1. Information About Us

2. Product Information

3. Copyright & Intellectual Property

4. Security & Privacy

5. Information We Collect

6. Placing an Order With Us

7. Delivery

8. Review

9. Promotion

10. Other Important Terms

1. Information About Us

The information and data displayed on our website is to the best of our knowledge accurate at the time of publication. However Paperchase provides no guarantees, warranties, or assurances of any kind that the site is error free and reserves the right to make modifications at any time without prior notification.

Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of the products appearing on our website are correct at the time when the relevant information was entered into the system. Although we aim to keep our website as up to date as possible, the information may not always reflect the product information exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted by us. Prices on this website may differ from prices for the same product in our stores.

When we show an original price or "was" price compared to a sale price, the original price used is the price that the product originally sold for.

2. Product Information

We have made every effort to display as accurately as possible, the colours of Products that appear on the Website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the Product you will receive. All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification here. Prices, offers and Products are subject to availability and may change at any time prior to receipt of your Dispatch Confirmation being received.

THE PLACING OF A PRODUCT ON OUR WEBSITE IS AN INVITATION TO ACCEPT OFFERS FOR PRODUCTS AND IS NOT AN OFFER TO SELL AT THE LISTED PRICE NOR IS IT BINDING ON US. WE ARE UNDER NO OBLIGATION TO ACCEPT YOUR OFFER.

3. Copyright & Intellectual Property

The copyright in this website belongs to Paperchase and will at all times remain with us. You may access this website for your own non commercial use only. You may not copy, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any of the content on this website.

You may not delete or alter in any way any copyright, trade mark, intellectual property or other legal notices from any part of this website.

4. Security & Privacy

5. Information We Collect

We collect various types of information depending upon how you use our site. We will not disclose your personal details to third parties.

When you become a Paperchase.co.uk registered user, we collect information from you including your name, mailing address, email address and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. Additionally, we collect certain personal information if you choose to opt-in to our email newsletters or SMS alerts.
When you order from us, we collect some personal information from you including your name, billing address, delivery address, email address, phone number(s) and credit card number (with expiration date) or gift voucher number. We also store information on the person who will receive any gift you send (e.g., that person's name and address) and we will retain a record of your purchases. In addition, if you are a registered user and have signed in when you enter this information, it will automatically be saved in your “my account” area for ease of reference. We also provide you with the option not to save your credit card information with us if you so choose.
Our primary goal in collecting personal information is to provide you with a smooth, efficient, customised shopping experience and to let you know about offers that may be of interest to you.
Data collected from this website will also help us work towards improving our website content and for internal marketing analysis and promotional purposes. We will not disclose your personal details to third parties.
Information collected from you relating to career opportunities within Paperchase will be used as part of our internal recruitment process only and will not be shared with other parties.

6. Placing an Order With Us

Once you have placed an order with us, we will send you an order confirmation email (“Order Confirmation”) to confirm that we are processing your order. Once you have received your Order Confirmation, we will not be able to make any changes to the delivery address provided. We will send you another e-mail when your order has been dispatched (“Dispatch Confirmation”). Acceptance of an order placed by you online and the completion of the contract between you and us will take place when you receive the Dispatch Confirmation e-mail from us. A contract between us will only be formed when we send you the Dispatch Confirmation. If for any reason we cannot provide you with an item on your order, you will be contacted by email and a refund will be issued (including any relevant delivery charges paid if the order only contained that item). If a Product you have ordered is listed at an incorrect price due to an error on our part, we will notify you of the error and refund you for the price of the Product (and the delivery charge if the order only contained that item). We will not dispatch the Product to you.

Please note that the recipient of any Products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. Please note that we have no control over these charges and we cannot predict their amount. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

7. Delivery

Details about our delivery options can be found here. Your order will be fulfilled within the estimated delivery period set out in your Dispatch Confirmation, unless there is an Event Outside of our Control (as defined in paragraph 11). If we are unable to meet the estimated delivery deadline because of an Event Outside of our Control, we will contact you. In circumstances where the Products you have purchased are not delivered within the estimated delivery period confirmed in your Dispatch Confirmation, you will be entitled to treat this Contract as having come to an end. In such instances, you may return the Product(s) which have been delivered late and receive a full refund, including any applicable delivery charges. We will also refund any reasonable costs you incur in returning the Products to us. UK customers are however requested to either return Product(s) in these circumstances using the DPD returns forms provided with you Product(s), or to the Seven store (when you have paid for the Product by PayPal or credit or debit card).

8. Review

Customer ratings and reviews terms and conditions:

Paperchase offers a Customer Rating and Review services (“the CRR Service”). The following Terms of Use govern your conduct associated with the CRR Service. To the extent that there is any conflict between Paperchase's Privacy Policy set out in the website terms and conditions, and these Terms of Use, these Terms of use shall have priority.

By submitting any content to Paperchase, you represent and warrant that:

you are the sole author and owner of the intellectual property rights thereto;
all "moral rights" that you may have in such content have been voluntarily waived by you;
all content that you post is accurate;
you are at least 13 years old;
use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

9. Promotion

FREE GERMANY STANDARD DELIVERY ON ORDERS OVER £25

1. Qualifying orders will be presented with the applicable free delivery option at the delivery stage of the checkout.

2. Your Shopping Bag must total £25 or more (excluding E-Gift vouchers) after any discounts or promotions have been redeemed to receive the delivery for free.

3. E-Gift vouchers do not contribute to the £25 free delivery spend threshold.

4. Paperchase reserves the right to withdraw or change this offer at its discretion.

BUY MORE SAVE MORE - ONLINE EXCLUSIVE

1. Applies to selected lines only, see product pages for applicable lines.

2. Save 5% when you buy 2 of the same product, Save 10% when you buy 3 of the same product, Save 15% when you buy 4 of the same product or Save 20% when you buy 5 of the same product.

3. While stocks last.

4. Minimum product quantities apply.

5. Online exclusive, not available in-store.

6. Paperchase reserves the right to withdraw this offer at any time.

10. Other Important Terms

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. The Contract is between you and us. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. These Terms are governed by English and Welsh law. This means a Contract for the purchase of Products through the Website and any dispute or claim arising out of or in connection with it will be governed by English and Welsh law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.